{"id":10608,"date":"2021-07-08T13:43:03","date_gmt":"2021-07-08T11:43:03","guid":{"rendered":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/"},"modified":"2022-02-03T16:14:18","modified_gmt":"2022-02-03T15:14:18","slug":"sauter","status":"publish","type":"customers_odyssee","link":"https:\/\/ods.wello.net\/nl\/customers_odyssee\/sauter\/","title":{"rendered":"Sauter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10608\" class=\"elementor elementor-10608\" data-elementor-post-type=\"customers_odyssee\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-143bb25f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"143bb25f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7771f0b6\" data-id=\"7771f0b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61f5a5d4 elementor-widget elementor-widget-text-editor\" data-id=\"61f5a5d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"filet-entre\"><p>Ruim een eeuw bestaat de wereldwijd actieve Sauter Group al. Sauter levert producten, expertise en oplossingen voor gebouwbeheer en ruimteautomatisering in de volledige levenscyclus van gebouwen. Dat doen ze vanuit hun hoofdkantoor in Bazel (Zwitserland), waar ze naast een afdeling voor ontwikkeling, logistiek en marketing, ook nog een productieafdeling in Freiburg (Duitsland) runnen.<\/p><p>De laatste jaren groeiden ze enorm. Vandaag hebben ze 350 mensen in dienst op de site in Bazel en 2700 wereldwijd. Hun omzet bedraagt ongeveer 500 miljoen euro. Daarmee zetten ze de toon in hun sector. <br \/><br \/><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bd8a04 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3bd8a04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61a5a34\" data-id=\"61a5a34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f846cd4 elementor-widget elementor-widget-text-editor\" data-id=\"f846cd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Meerpartijen-ecosysteem <\/strong><\/p><p>As manufacturer of climate control systems for large buildings, Sauter operates in a specific ecosystem. This ecosystem is made up of building owners, tenants and maintenance companies. <i>&#8220;One of our painpoints&#8221;<\/i>, says Eric Kortz, Manager Smart Components &amp; Solutions at Sauter, <i>&#8220;was to combine all these parties involved in the maintenance &amp; repair processes in one single field service solution.&#8221;<\/i><\/p><p><i>&#8220;We can have a call request from a maintenance company, for which we need to inform the tenant and invoice the owner, sort of speak. Routing all these processes and communication flows was time consuming and not easy to follow up.&#8221;<\/i><\/p><p><strong><br \/><\/strong>Als fabrikant van klimaatcontrolesystemen voor grote gebouwen, opereert Sauter in een specifiek ecosysteem. Dat bestaat uit eigenaars, huurders en onderhoudsbedrijven.<\/p><p>\u00a0\u201c<em>Als het op onderhoud en reparaties aankwam, hadden we geen totaaloplossing voor al die partijen. Dat was een van onze pijnpunten. In de praktijk gaat het vaak zo: een onderhoudsbedrijf stuurt een aanvraag. Daarop moeten wij afstemmen met de huurder, terwijl het de eigenaar is die de factuur ontvangt. Die zaken correct opvolgen en de communicatie errond stroomlijnen, vraagt tonnen tijd en energie<\/em>\u201d, zegt Eric Kortz, manager Smart Components &amp; Solutions.<\/p><p><strong>Contractmanagement<\/strong><\/p><p>Nog een struikelblok? De uiteenlopende servicecontracten van de gebouwen. Soms is het onderhoud in handen van Sauter, soms van een extern onderhoudsbedrijf. Of het is een mix. Intussen moeten de monteurs rekening houden met \u00e1lle betrokken partijen, en weten wie wat voor zijn rekening neemt. Ook de rapportering varieert. Van eenvoudigweg een interventie registreren, tot alle gebruikte onderdelen en werkuren opsommen of gedetailleerde inspectieverslagen maken.<\/p><p><strong>Integratie<br \/><\/strong>Sauter gebruikt Navision 2009. Daarmee registreren ze alle klanten en onderdelen, maar net zo goed financi\u00eble statussen en overeenkomsten. De integratie van Navision in Odyssee m\u00e9t tweerichtingsverkeer was dus essentieel voor dit project. \u201c<em>We konden onze processen meteen in de Odyssee-oplossing defini\u00ebren<\/em>\u201d, zegt Eric Kortz, manager Smart Components &amp; Solutions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42d9f002 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"42d9f002\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cc573f8\" data-id=\"2cc573f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f533362 elementor-widget elementor-widget-text-editor\" data-id=\"1f533362\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;<em>We konden onze processen meteen in de Odyssee-oplossing defini\u00ebren<\/em>&#8220;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e71e1d2 elementor-widget elementor-widget-text-editor\" data-id=\"e71e1d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Eric Kortz<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2560b869 elementor-widget elementor-widget-text-editor\" data-id=\"2560b869\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Manager Smart Components &amp; Solutions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6785fbf elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6785fbf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01a7b63\" data-id=\"01a7b63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-990469f elementor-widget elementor-widget-text-editor\" data-id=\"990469f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Cloudoplossing<\/strong><\/p><p>Odyssee Field Service is een SaaS-oplossing die in de cloud beschikbaar is. Daardoor kon Sauter zijn optimale procesflow onmiddellijk uitrollen. Odyssee had al alle data van gebouweigenaars, huurders en onderhoudsbedrijven die Sauter nodig had. De Sauter-processen werden gedefinieerd, geoptimaliseerd en vervolgens \u00e9\u00e9n voor \u00e9\u00e9n in Odyssee geprogrammeerd. Om zo volledig mogelijk te zijn, betrokken we iedereen. We plaatsten alle neuzen in dezelfde richting: van de backoffice tot de monteurs in het veld.<\/p><p><strong>Installatiebeheer<\/strong><\/p><p>Een ander belangrijk element was de nood aan een uiterst gedetailleerd beheersysteem voor het materiaal.<\/p><p>\u201c<em>Bij grote gebouwen is een duidelijk overzicht van al je apparatuur, wat hun functie is en welke ruimtes ze regelen, essentieel<\/em>\u201d, zegt Eric Kortz. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a81c8f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a81c8f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f49b0e1\" data-id=\"6f49b0e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cee1364 elementor-widget elementor-widget-text-editor\" data-id=\"7cee1364\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201c<em>We kozen voor Odyssee Field Service omdat dat een brug slaat tussen de monteurs in het veld, de backoffice, de gebouweigenaars en hun huurders.\u201d <\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c54042 elementor-widget elementor-widget-text-editor\" data-id=\"19c54042\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Eric Kortz<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1308ed43 elementor-widget elementor-widget-text-editor\" data-id=\"1308ed43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Manager Smart Components &amp; Solutions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":8484,"template":"","categories":[156],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sauter - Odyssee Field Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sauter - Odyssee Field Service\" \/>\n<meta property=\"og:description\" content=\"Ruim een eeuw bestaat de wereldwijd actieve Sauter Group al. Sauter levert producten, expertise en oplossingen voor gebouwbeheer en ruimteautomatisering in de volledige levenscyclus van gebouwen. Dat doen ze vanuit hun hoofdkantoor in Bazel (Zwitserland), waar ze naast een afdeling voor ontwikkeling, logistiek en marketing, ook nog een productieafdeling in Freiburg (Duitsland) runnen. De laatste [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/\" \/>\n<meta property=\"og:site_name\" content=\"Odyssee Field Service\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-03T15:14:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ods.wello.net\/wp-content\/uploads\/2021\/07\/Sauter_office.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"474\" \/>\n\t<meta property=\"og:image:height\" content=\"313\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@odysseemobile\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/\",\"url\":\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/\",\"name\":\"Sauter - Odyssee Field Service\",\"isPartOf\":{\"@id\":\"https:\/\/ods.wello.net\/#website\"},\"datePublished\":\"2021-07-08T11:43:03+00:00\",\"dateModified\":\"2022-02-03T15:14:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ods.wello.net\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sauter\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ods.wello.net\/#website\",\"url\":\"https:\/\/ods.wello.net\/\",\"name\":\"Odyssee Field Service\",\"description\":\"Odyssee Field Service\",\"publisher\":{\"@id\":\"https:\/\/ods.wello.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ods.wello.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ods.wello.net\/#organization\",\"name\":\"Odyssee Field Service\",\"url\":\"https:\/\/ods.wello.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/ods.wello.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ods.wello.net\/wp-content\/uploads\/2020\/07\/Odyssee_field_service-2.svg\",\"contentUrl\":\"https:\/\/ods.wello.net\/wp-content\/uploads\/2020\/07\/Odyssee_field_service-2.svg\",\"caption\":\"Odyssee Field Service\"},\"image\":{\"@id\":\"https:\/\/ods.wello.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/twitter.com\/odysseemobile\",\"https:\/\/www.linkedin.com\/company\/odysseefieldservice\/\",\"https:\/\/www.youtube.com\/channel\/UCVPi9K0u1SGKFEWj21pHsww\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sauter - Odyssee Field Service","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/","og_locale":"nl_NL","og_type":"article","og_title":"Sauter - Odyssee Field Service","og_description":"Ruim een eeuw bestaat de wereldwijd actieve Sauter Group al. Sauter levert producten, expertise en oplossingen voor gebouwbeheer en ruimteautomatisering in de volledige levenscyclus van gebouwen. Dat doen ze vanuit hun hoofdkantoor in Bazel (Zwitserland), waar ze naast een afdeling voor ontwikkeling, logistiek en marketing, ook nog een productieafdeling in Freiburg (Duitsland) runnen. De laatste [&hellip;]","og_url":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/","og_site_name":"Odyssee Field Service","article_modified_time":"2022-02-03T15:14:18+00:00","og_image":[{"width":474,"height":313,"url":"https:\/\/ods.wello.net\/wp-content\/uploads\/2021\/07\/Sauter_office.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@odysseemobile","twitter_misc":{"Geschatte leestijd":"3 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/","url":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/","name":"Sauter - Odyssee Field Service","isPartOf":{"@id":"https:\/\/ods.wello.net\/#website"},"datePublished":"2021-07-08T11:43:03+00:00","dateModified":"2022-02-03T15:14:18+00:00","breadcrumb":{"@id":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ods.wello.net\/customers_odyssee\/sauter\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ods.wello.net\/customers_odyssee\/sauter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ods.wello.net\/nl\/"},{"@type":"ListItem","position":2,"name":"Sauter"}]},{"@type":"WebSite","@id":"https:\/\/ods.wello.net\/#website","url":"https:\/\/ods.wello.net\/","name":"Odyssee Field Service","description":"Odyssee Field Service","publisher":{"@id":"https:\/\/ods.wello.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ods.wello.net\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/ods.wello.net\/#organization","name":"Odyssee Field Service","url":"https:\/\/ods.wello.net\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/ods.wello.net\/#\/schema\/logo\/image\/","url":"https:\/\/ods.wello.net\/wp-content\/uploads\/2020\/07\/Odyssee_field_service-2.svg","contentUrl":"https:\/\/ods.wello.net\/wp-content\/uploads\/2020\/07\/Odyssee_field_service-2.svg","caption":"Odyssee Field Service"},"image":{"@id":"https:\/\/ods.wello.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/twitter.com\/odysseemobile","https:\/\/www.linkedin.com\/company\/odysseefieldservice\/","https:\/\/www.youtube.com\/channel\/UCVPi9K0u1SGKFEWj21pHsww"]}]}},"_links":{"self":[{"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/customers_odyssee\/10608"}],"collection":[{"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/customers_odyssee"}],"about":[{"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/types\/customers_odyssee"}],"version-history":[{"count":12,"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/customers_odyssee\/10608\/revisions"}],"predecessor-version":[{"id":10872,"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/customers_odyssee\/10608\/revisions\/10872"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/media\/8484"}],"wp:attachment":[{"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/media?parent=10608"}],"wp:term":[{"taxonomy":"categories","embeddable":true,"href":"https:\/\/ods.wello.net\/nl\/wp-json\/wp\/v2\/categories?post=10608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}