{"id":10800,"date":"2021-07-08T13:45:22","date_gmt":"2021-07-08T11:45:22","guid":{"rendered":"https:\/\/ods.wello.net\/customers_odyssee\/veolia\/"},"modified":"2022-02-03T14:42:44","modified_gmt":"2022-02-03T13:42:44","slug":"veolia","status":"publish","type":"customers_odyssee","link":"https:\/\/ods.wello.net\/nl\/customers_odyssee\/veolia\/","title":{"rendered":"Veolia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10800\" class=\"elementor elementor-10800\" data-elementor-post-type=\"customers_odyssee\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e5428b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6e5428b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-487f6eba\" data-id=\"487f6eba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f51d33f elementor-widget elementor-widget-text-editor\" data-id=\"7f51d33f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Veolia Water levert producten en diensten voor de zuivering van proceswater en industrieel afvalwater. Het is een solide partner met een sterke technologische drive.<\/p><p>In Nederland beheren ze zo\u2019n 2500 onderhoudscontracten met een serviceteam van 25 monteurs. Voor Veolia zijn een effici\u00ebnte planning en co\u00f6rdinatie essentieel. Net als snelle interventies, want ze willen hun klanten zo vlot mogelijk bedienen.<\/p><p>Gemiddeld handelen hun monteurs dagelijks \u00e9\u00e9n tot zes opdrachten af. Voor Veolia-klanten is een optimale service vanzelfsprekend. Want in hun vakgebied staan ze bekend als een hoogwaardige leverancier van geavanceerde kwaliteitsproducten en -diensten. Veolia is actief in diverse sectoren zoals de industrie, de publieke sector, de offshore- en maritieme sector, en laboratoria.<\/p><p>\u201c<em>Onze klanten verwachten uitmuntende prestaties en rekenen op een vliegensvlugge interventie bij problemen<\/em>\u201d, zegt Inge van Dijk, IT-co\u00f6rdinator bij Veolia Water. \u201c<em>Field service management software leek ons dan ook de evidente keuze om die verwachtingen n\u00f3g beter in te lossen<\/em>.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77163333 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"77163333\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bfb51e4\" data-id=\"6bfb51e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5652dfc3 elementor-widget elementor-widget-text-editor\" data-id=\"5652dfc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201cOns team zat deels op de baan en deels op kantoor. Ze voelden zich geen echt team, eerder twee aparte groepen: \u2018die in het veld\u2019 en \u2018die op kantoor\u2019. Via een centraal systeem wilden we hen verenigen.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b204524 elementor-widget elementor-widget-text-editor\" data-id=\"6b204524\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Inge van Dijk<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1be65de5 elementor-widget elementor-widget-text-editor\" data-id=\"1be65de5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>IT-CO\u00d6RDINATOR<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d262d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4d262d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-02ebeaa\" data-id=\"02ebeaa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb87350 elementor-widget elementor-widget-text-editor\" data-id=\"cb87350\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201c<em>Ons team zat deels op de baan en deels op kantoor. Ze voelden zich geen echt team, eerder twee aparte groepen: \u2018die in het veld\u2019 en \u2018die op kantoor\u2019. Via een centraal systeem wilden we hen verenigen. Want bellen leidde dikwijls tot misverstanden. We hadden een andere aanpak nodig. Buitendienstmedewerkers moesten dezelfde klanteninfo en installatiedata zien als de mensen op kantoor. Ons doel was dus: iedereen van alles up-to-date houden.\u201d <\/em><\/p><p><strong>MTTR (<em>mean time to repair<\/em>) van vier dagen naar \u00e9\u00e9n dag!<br \/><br \/><\/strong><\/p><p>Met Odyssee Field Service kregen Inge en haar team een onlinetool voor planning en dispatching, waarmee ze hun MTTR (<em>mean time to repair<\/em>) van vier dagen naar \u00e9\u00e9n dag brachten. Planners raadplegen nu om het even wanneer de status van werkbonnen, reistijden en geolocaties van iedere monteur en elke werf. En monteurs weten of ze de juiste onderdelen bijhebben v\u00f3\u00f3r ze de baan opgaan.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58f6ee3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"58f6ee3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41fb4f9\" data-id=\"41fb4f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a152ee elementor-widget elementor-widget-text-editor\" data-id=\"6a152ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u201cEen heldere flow levert een betere kwaliteit op. De mobiele app garandeert klanten een nauwkeurige follow-up \u2013 wie ook de monteur is.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3daf9c2 elementor-widget elementor-widget-text-editor\" data-id=\"3daf9c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Inge van Dijk<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc1587d elementor-widget elementor-widget-text-editor\" data-id=\"bc1587d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>IT-CO\u00d6RDINATOR<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b87bc9c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b87bc9c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6b908b\" data-id=\"c6b908b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdfc630 elementor-widget elementor-widget-text-editor\" data-id=\"fdfc630\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Aantal \u2018tweede interventies\u2019 met 27 procent gedaald<\/strong><\/p><p>Sinds Veolia op gecentraliseerde <em>field service-software<\/em> \u2013 inclusief een mobiele app \u2013 vertrouwt, verlaagden ze het aantal \u2018tweede interventies\u2019. Met andere woorden: krikten ze hun <em>first time fix<\/em> <em>rate<\/em> op. Deels omdat de wisselstukkenstock nu transparant is, maar ook omdat ze de procedures nauwgezet opvolgen in de mobiele app. De kwaliteit kan zo niet anders dan stijgen.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":7862,"template":"","categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Veolia - Odyssee Field Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ods.wello.net\/nl\/customers_odyssee\/veolia\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veolia - Odyssee Field Service\" \/>\n<meta property=\"og:description\" content=\"Veolia Water levert producten en diensten voor de zuivering van proceswater en industrieel afvalwater. 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