Workforce Management
Everyone benefits from a centralized field service hub
Intelligent workforce & customer management
Administrators
Technicians
Back-office
Contractors
Contractor App Access
Customers
Customer Portal Access
Overview everything
The Odyssee centralized field service hub allows administrators to master and streamline all the service processes that are at the center of your very own maintenance and repair activity.
Your field service team
Odyssee Field Service provides your field technicians access in real-time to these streamlined processes and to the information they need to increase first-time-fix. This in turn improves the customer experience and your brand reputation.
Your back-office
Odyssee Field Service provides your field technicians with real-time access to processes and information they need to increase first-time-fix. Customers know what to expect from your technicians, improving their experience and your brand reputation.
Contractors
Let’s not forget the contractors in this equation. Deliver faster, smarter service with an integrated contractor management tool to ease the onboarding and streamline the dispatch process.
Blended workforce
Our ultimate goal: when demand scales, so should your service! Odyssee Field Service combines both in one central hub. Switch between your team and your contractors seamlessly. Powerful!
Customers
Your customers are as well part of this centralized service hub. Whenever the work is completed, whenever a picture is shared or a certification document is approved, it will be displayed in the customer portal. No extra work. In real-time. Just like customers want it today!
